Avoid plugging it into a hub of any type PC case USB ports will be considered hubs for troubleshooting purposes. Confirm the USB Receiver is plugged directly into the motherboard. Confirm the battery is sufficiently charged.Ģ. Please follow the Troubleshooting steps from the link below to uninstall and reinstall the Logitech G HUB software :įollow the Troubleshooting steps to resolve the audio issue of your Logitech G Pro X headsets:ġ. We request you reboot your system by following the troubleshooting steps from the link below: I spent 2 hours on this last night and it ended in pure frustration. I'm not sure if the mic works yet as I haven't had a meeting yet.Īny help would be appreciated. In the end, I ended up setting it to the standard USB audio drivers and I have audio now, but G Hub still isn't working. (Note, that I did try multiple USB ports.) I've also tried setting the headset to the standard USB audio drivers then picking the drivers in ProgramData ghub and audio drivers. Removing the device in device manager, removing the dongle, rebooting, reinstalling G Hub and plugging the dongle back in. Removing the registry key in HKLM/Software/Microsoft/Windows/CurrentVersion/Uninstall, to which it also doesn't exist. Uninstalling G Hub and related folders (to which there are none after a uninstall). I've tried a lot of steps outlined around the internet including: On my new laptop, the headset doesn't work (no audio coming from headset) and in G Hub its stuck on "Setting Up". On my previous Dell laptop, the headset worked perfectly.
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